Butterfly Dreams is committed to excellent customer service & full satisfaction. If your merchandise was received damaged or incorrect due to an error on our behalf, please contact us as soon as possible, no later than 7 days after delivery. We will happily replace your order.
We accept returns for new & unused merchandise within 15 days of receipt of order. All returned items must be folded in original configuration and packed in its original case with all tags & inserts included. Laundered, used items cannot be accepted. We cannot accept returns on special-order, custom made items, items that are on sale or purchased with a promotion code.
We will issue a credit or refund within 30 days of receipt of return with valid proof of purchase. Credit or refunds will be calculated after deduction of charges for paypal, currency conversions (if paid in USD), shipping (actual shipping cost that our company has paid) and handling.
Customers are responsible for return shipping costs. We recommend that you send your package using an insured, traceable method to ensure safe delivery. Butterfly Dreams will not be responsible for lost or damaged packages. contact us for return address.